Автор: Eduardo Salas

A state-of-the-art psychological perspective on team working and collaborative organizational processes… This handbook makes a unique contribution to organizational psychology and HRM by providing comprehensive international coverage of the...

This practical resource includes perspectives from the point of view of both plaintiff and defendant for cases involving questions of race, gender, disability, and age. In addition, it offers an overview of the process by which complaints are...

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology...