Автор: Robert Spector

. The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture

The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture

Robert Spector

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom...

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