Integrating Service Level Agreements
4.4 из 5, отдано 14 голосов
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
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Категория: ОС и сети
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Правообладатель: John Wiley & Sons Limited
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Возрастное ограничение: 0+
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ISBN: 9780471428664
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Легальная стоимость: 6860.15 руб.
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